Refund policy

Returns & Refunds Policy

Your satisfaction means everything to us. We want you to feel confident and happy with every purchase. If something isn’t quite right, please read our returns and refunds policy below.

Change-of-Mind Returns 
We accept eligible change-of-mind return requests within 14 days of receiving your order.

To be eligible for a change-of-mind return, items must: 

  • Be unused and unworn.
  • Be in their original condition.
  • Be returned with their original packaging.
  • Include proof of purchase or your order confirmation.

Please contact us before returning any item so we can provide return instructions.

Earrings & Hygiene-Sensitive Items 
For hygiene reasons, earrings that have been opened or worn are not eligible for change-of-mind returns. This restriction does not affect your rights under Australian Consumer Law if an item is faulty or otherwise eligible for a remedy.

Faulty or Damaged Items
We carefully check our jewellery before dispatch. However, if you receive an item that is faulty, damaged or not as described, please contact us as soon as possible. Please provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the item, where possible.

We will assess the issue and provide an appropriate remedy in accordance with Australian Consumer Law.

Refunds 
Approved change-of-mind returns will be refunded to the original payment method once the returned item has been received and inspected. Original shipping fees and return shipping costs for change-of-mind returns are not refundable unless otherwise required by law.

For faulty products, refunds, repairs or replacements will be handled in accordance with your rights under Australian Consumer Law.

Exchanges
If you would like to exchange an item for another design, please contact us to discuss availability and arrangements. Important Information – Australian Consumer Law Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a repair, replacement or refund where applicable if a product does not meet the consumer guarantees. Nothing in this policy is intended to limit or exclude your rights under Australian Consumer Law.

Contact Us 
For all returns, refunds or exchange enquiries, please contact us through our website’s contact page.

We appreciate your understanding and support!