Frequently Asked Questions
Welcome to our FAQ page! We’ve put together answers to some of our most commonly asked questions to make your shopping experience as smooth as possible. If you need further assistance, please don’t hesitate to contact us.
About Our Jewellery
What materials are your jewellery pieces made from?
Our collection features carefully selected fashion jewellery, including gold-plated and stainless-steel pieces. Please refer to individual product descriptions for specific material details.
Is your jewellery waterproof?
Some of our stainless-steel pieces are water-resistant. However, to maintain the beauty and longevity of your jewellery, we recommend avoiding prolonged exposure to water, perfumes and chemicals. Will gold-plated jewellery tarnish? Gold-plated jewellery may naturally fade or tarnish over time, depending on wear and care. Following our jewellery care instructions will help preserve its appearance.
Orders & Payments
What payment methods do you accept?
We accept the payment methods displayed at checkout. All payments are processed securely.
Can I change or cancel my order after placing it?
We aim to process orders as quickly as possible. If you need to make a change or cancel your order, please contact us as soon as possible. We cannot guarantee changes once an order has been processed.
Will I receive an order confirmation?
Yes! You will receive an order confirmation email once your purchase has been successfully completed. Please check your junk or spam folder if you cannot find it.
Shipping & Delivery
Do you offer Australia-wide shipping?
Yes! We offer delivery across Australia. Available shipping options and costs will be displayed at checkout.
How long does order processing take?
Orders are generally processed and dispatched within 1–3 business days. During busy periods, processing may take slightly longer.
How long will delivery take?
Delivery times depend on your location and the shipping method selected. Estimated delivery timeframes will be provided at checkout where available.
Do you offer free shipping?
Yes! Enjoy free standard shipping on all orders over $65. Orders below $65 will have shipping calculated at checkout.
Can I track my order?
Yes! If tracking is available for your selected shipping method, you will receive a tracking link via email once your order has been dispatched.
Do you offer international shipping?
Please contact us to confirm whether delivery is available to your country.
Returns, Refunds & Exchanges
Can I return or exchange an item?
We want you to love your purchase! If you wish to return an item due to a change of mind, please contact us within 14 days of receiving your order. Items must meet our return conditions. Please refer to our Returns & Refunds Policy for full details.
Can I return earrings?
For hygiene reasons, earrings may not be eligible for change-of-mind returns once opened or worn. This does not affect your rights under Australian Consumer Law if an item is faulty or otherwise eligible for a remedy.
What if my item arrives damaged or faulty?
Please contact us as soon as possible with your order number and clear photos of the issue. We will assess the problem and arrange an appropriate remedy in accordance with Australian Consumer Law.
Do you offer refunds?
Refunds are available where required under Australian Consumer Law and in accordance with our Returns & Refunds Policy. Change-of-mind refunds are subject to our stated return conditions.
Jewellery Care
How can I keep my jewellery looking beautiful?
To help maintain your jewellery:
• Avoid contact with perfumes, lotions and harsh chemicals.
• Remove jewellery before showering, swimming or exercising.
• Keep jewellery away from moisture.
• Store jewellery separately in a dry place.
• Gently clean with a soft, dry jewellery cloth.
How should I store my jewellery?
We recommend storing each piece separately in a jewellery pouch or box to prevent scratches, tangling and unnecessary wear.
Contact Us
How can I get in touch?
If you have any questions or need assistance with your order, please contact us through our website’s contact page. We aim to respond to all enquiries within 1–2 business days. T
hank you for shopping with us. We truly appreciate your support!